Return & Refund Policy

Quality-related returns only

We do not accept returns or refunds for non-quality reasons, including change of mind, ordering the wrong version or quantity, personal preference, or incompatibility caused by a non-magnetic phone or case.

Damaged, defective, or incorrect items

Contact us within 7 calendar days of delivery if the product is defective, damaged in transit, or different from what you ordered. Include your order or payment reference and clear photos or video showing the issue, packaging, and shipping label.

Assessment and resolution

We will review the evidence before authorizing a return. If the issue is confirmed, we may provide troubleshooting support, replacement parts, a replacement product, or a refund. Products returned without prior authorization may not be accepted.

Return requirements

If a return is authorized, the product and all included accessories must be returned in the condition received. We will provide the return instructions and cover reasonable return shipping for confirmed quality issues, shipping damage, or incorrect items.

Return shipping fee

If a return is caused by the customer, the customer is responsible for the return shipping fee. The specific shipping fee depends on the express company or shipping service selected by the customer.

If the return is caused by our mistake, such as the item arriving damaged, defective, or different from what was ordered, the customer does not need to pay the return shipping fee for that reason.

Refunds

Approved refunds are sent to the original payment method after the returned item is received and inspected. The payment provider or card issuer may require an additional 5–10 business days to post the refund.

Non-refundable costs

Customs duties, import taxes, and optional expedited shipping charges are not refundable unless required by applicable law.

Cancellations

Contact us as soon as possible if you need to cancel. We can only guarantee cancellation before the order enters processing or dispatch.

Report a product issue: support@magscreenx.com
WhatsApp: +86 18146534824
Do not send a return before receiving authorization and instructions.