Customer care
Contact Us
We are here to help with orders, delivery, returns, and product questions.
Email support
We aim to reply within 2 business days. Response times may be longer during weekends, public holidays, or product launches.
WhatsApp support
Business identity
- Legal business name
- Foshan Yanqi E-commerce Co., Ltd.
- Brand
- MagScreen X
- Registered address
- Room 706-2, 7th Floor, Baihong Mansion, No. 77 Lingnan Road, Dali Town, Nanhai District, Foshan, Guangdong, P.R. China
This is our registered business address. Please contact support before sending a return, because authorized returns may use a different receiving location.
For order support
Please include the following so we can help quickly:
- Your full name and order or payment reference, if available.
- The email address used during checkout.
- A clear description of your question or issue.
- Photos or video if the product or parcel arrived damaged.
Before contacting us
Use our secure order tracking page for the latest payment and dispatch status. Answers to common product questions are available in the FAQ on our store page.
Track Your Order
Shipping Policy
Return & Refund Policy
Privacy Policy
Intellectual Property Rights
Terms of Service