Shipping Policy

Where we ship

We currently accept international orders, including orders to Australia, Singapore, Malaysia, Thailand, Indonesia, Vietnam, the Philippines, South Korea, and Japan. Availability may vary by destination.

Processing time

Orders are normally prepared within 2–5 business days after payment is confirmed. Orders placed on weekends or public holidays begin processing on the next business day.

Shipping method

We ship orders by direct air shipping from our fulfillment location to the destination country. After the parcel arrives in the destination country, final delivery may be handled by a local carrier or courier service.

Shipping cost

Shipping is included for some destinations. Any international shipping surcharge is shown before payment and may depend on the destination, quantity and carrier requirements. Orders of three or more items, unavailable addresses and routes requiring further confirmation need a shipping quote before payment. Contact support@magscreenx.com for these orders.

Some destinations require a recipient tax number, national ID or customs clearance code. Where requested at checkout, provide the recipient's own accurate details. For destinations marked as recipient-paid import duties, local customs charges are not included in the shipping surcharge.

Estimated delivery

Most orders arrive within 7–20 business days after dispatch. Customs inspections, local carrier delays, severe weather, and peak seasons may extend delivery times.

Tracking

After dispatch, we email the carrier, tracking number, and a tracking link when available to the email address used for the order. You can also check the latest available status on our secure order tracking page. Tracking may take several days to update after dispatch.

Customs and import charges

Customers are responsible for any customs duties, import taxes, brokerage fees, or local charges imposed by the destination country.

Address accuracy

Please review the shipping address entered during checkout. Contact us immediately if a correction is needed. We cannot guarantee changes after an order has been dispatched.

Lost or damaged shipments

If tracking shows no movement for an extended period, or your parcel arrives damaged, contact us with your order details and supporting photos where applicable.

Shipping questions: support@magscreenx.com
WhatsApp: +86 18146534824